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Giggle Factory

Refund Policy

Last updated: 9 October 2026

We know plans change. This policy explains what happens to your payments if you move or cancel a booking, or if something goes wrong on our side. It forms part of our Terms of Service, and nothing in it limits your rights under the Consumer Protection Act, 2008.

Your deposit

The 50% deposit reserves your date and the team for it. Once it's paid we turn other bookings away, and we start ordering balloons, materials and food for your event. That's why the deposit is non-refundable if you cancel, except where the law says otherwise or where we cancel.

Moving your date

  • You can move your booking once, to a date within six months of the original, subject to availability. Your deposit carries over.
  • Ask at least 14 days before the original event date.
  • If the new date needs a different setup, or our prices have changed, we'll send an updated quote first.

If you cancel

Please tell us in writing (email or WhatsApp) as early as you can.

  • More than 14 days before the event: we keep the deposit and refund anything you've paid above it.
  • 14 days or less before the event: the full booking amount is payable, because materials have been bought and the date can no longer be rebooked. If we can still use or resell items ordered for you, or rebook the date, we'll refund the part we can recover.

If we cancel

If we have to cancel for any reason within our control, you'll get a full refund of everything you've paid, within 10 business days. If something outside anyone's control, such as severe weather or a power or safety emergency at the venue, stops the event going ahead, we'll first offer to move it to a new date, and refund in full if that doesn't work for you.

If something isn't right

Tell us on the day, or within 24 hours, with photos if you can. Where we can fix it, we'll fix it. Where we can't, and the problem was ours, we'll agree a fair partial refund with you.

Balloons naturally change over time, and outdoor conditions affect them, so normal deflation after the event isn't a fault.

Hired items

Hired items are collected after your event. If anything is lost or damaged beyond normal wear, we'll show you what's affected and charge the repair or replacement cost, as set out in our Terms of Service.

How refunds are paid

Refunds are paid by EFT to the account you paid from, within 10 business days of being agreed.

Contact

To move, cancel or ask about a refund: hello@gigglefactorysa.co.za or WhatsApp 068 576 9870.